Sutherland Global: Pioneering Digital Transformation for 35 Years
Introduction
Sutherland Global, a trailblazer in experience-led digital transformation, is reshaping businesses by delivering meticulously engineered experiences for both customers and employees. The company’s approach combines human-centered design with cutting-edge technologies such as real-time analytics, AI, cognitive technology, and automation. With a 35-year legacy, Sutherland has evolved into a future-ready organization, specializing in making experiences relevant, instantaneous, predictive, and frictionless. As an early pioneer in robotic automation, the company has expanded its offerings through organic investment and strategic acquisitions, transforming customer and employee relationships on a global scale.
Sutherland stands out as a unique digital transformation company, serving as the driving force behind today’s experience giants known for transformative experiences. Drawing insights from working with industry leaders, Sutherland is deeply committed to crafting human-centric experiences. The company operates across diverse industries, including Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics.
Partnership with Bold Penguin
In a significant move, Sutherland has partnered with Bold Penguin, a leading digital platform simplifying commercial insurance solutions. This collaboration aims to propel digital transformation in customer acquisition, new business, and underwriting within the commercial insurance sector. By integrating Sutherland’s end-to-end AI-based underwriting ecosystem with Bold Penguin’s analytics solution, the partnership ensures superior data quality and intelligence, boosting underwriters’ productivity and decision-making speed. Sutherland’s Direct Policy Acquisition ecosystem complements Bold Penguin’s platform, reducing the time for quoting and binding commercial insurance. The collaboration seeks to decrease the cost of new and renewal business, enhance underwriting quality, and expedite the shift towards straight-through processing (STP) underwriting.
Vijay Pahuja, SVP & Head of Insurance at Sutherland, expressed, “This partnership combines our strong suite of experience transformation and digitization solutions with Bold Penguin’s innovative data enrichment and quoting solutions, allowing us to jointly transform the commercial insurance landscape.”
Sutherland’s Green Initiative in Kochi
Sutherland Global’s Kochi office, housing over 3000 IT professionals, has embarked on a green journey by transitioning to electric vehicles (EVs) for staff transportation. The company has initially introduced 20 Tata XPRES-T electric cars, part of the fleet operated by MGS Logistics. This shift aligns with Sutherland’s commitment to sustainable business practices and environmental responsibility. Harita Gupta, Sr. Vice President – Head of APAC at Sutherland Global, flagged off the green fleet, emphasizing the company’s dedication to reducing dependence on fossil fuels and curbing pollution. The initiative aims to replace at least 50% of the 100+ cars used for staff transportation with EVs by the year-end.
Expanding Horizons: Talks of Suneratech Acquisition
In its quest to diversify its clientele, Sutherland Global Services is in talks to gain Suneratech, a provider of cloud-based platforms and enterprise IT automation solutions. The potential acquisition, valued at $200 million, aligns with Sutherland’s strategy to enhance its AI solutions offering. Suneratech’s expertise in cloud, analytics, IoT, automation, and AI complements Sutherland’s vision for digital transformation.
Suneratech, with a significant global presence, serves over 300 customers, including notable names such as Adidas, Facebook, Oracle, and more. The acquisition, if realized, would strengthen Sutherland’s position in the digital transformation landscape and contribute to its continued growth.
As Sutherland continues to lead in digital transformation and sustainability, its innovative approaches are shaping the future of customer and employee experiences in the global business landscape.
